Everyday we come across people who have many questions about our service and products.
We selected the most common questions people ask.



General Questions



Does FeetCare have a shop?

Our showroom is located at Sunshine Plaza, 91 Bencoolen Street, #01-27, Singapore 189652. Since we are out most of the time doing fittings, if you like to visit our showroom, please give us a call in advance to make an appointment.




What are FeetCare’s operating hours?

Our hotline is operates 10am - 6pm everyday. If you leave your inquiry via email, we will reply within 1 day.


Product Inquiry


What if the products I’ve bought turn out to be uncomfortable?

We strongly believe that money should not be wasted on ineffective or uncomfortable products. If for any reason, you find that the fitted product is not suitable for you, you can exchange it with another one. The price difference between the products will be charged or refunded to you accordingly. However, we have a 30 days exchange and return policy. Please read our Refund and Exchange Policy for a more detailed explanation. 



Where are Feet Care’s products from?

We source the highest quality products from everywhere in the World and then bring them in to you.

Some of them come from USA, New Zealand, Germany, France etc.



Does Feet Care have customized insoles or shoes?

We have the capability to customize insoles and shoes.

If you are interested, please give us a call so we can understand your needs better.




What’s the difference between a customized insole and ready-made insole?

Customized insoles are, as the name suggests, made uniquely to the structure of your feet. Ready-made insoles are mass produced insoles made from a standard mold. If your condition is not serious, then ready-made insoles are effective for 80% of people.

Since there are many different brands of ready-made insoles in the market, with different arch heights, materials and density, our job is to help you fit the one that most suits you.



What are the price ranges of your products?

For detailed prices, please visit our product page here



What if the product I’m looking for cannot be found on the products page?

If there’s something you are looking for, but is not shown in the products page, please give us a call and let us know. We are constantly adding new products to our range, and we can bring these products in for you so you get to be the first to try them out (and give us some feedback too)!






How long is each fitting session?

If we are fitting for just one person, it usually takes less than 30 minutes. Sometimes we do fitting for the whole family, it could take up to 1 – 1.5 hours. But there is no rush, and we will take our time to make sure each person gets dedicated attention to find the most suitable product.